Back up your iPhone before a repair (5 minutes)
Your data stays safe during a repair, but a quick backup is smart insurance. Here's how to back up an iPhone in a few minutes before you bring it in.
For most repairs your data is never at risk. We don’t need your passcode for a screen replacement, and we never go through your photos, apps or messages — your information stays exactly where it is. Even so, a quick backup before any repair is just good sense, the same way you’d save a document before closing your laptop. It takes about five minutes.
The easiest way: iCloud
- Connect to Wi-Fi.
- Open Settings and tap your name at the top.
- Tap iCloud, then iCloud Backup.
- Tap Back Up Now and wait for it to finish.
That’s it. If anything ever happened, you could restore everything onto the same phone or a new one.
No iCloud space? Use a computer
You can also back up to a Mac (Finder) or a Windows PC (Apple Devices app or iTunes): plug the phone in, select it, and choose Back up now. A computer backup is free and doesn’t depend on iCloud storage.
Quick checklist before you bring it in
- Back up (iCloud or computer) — done above.
- Know your passcode. We rarely need it, but for some repairs and tests it helps.
- Turn off Find My only if we ask you to — for most repairs you won’t need to.
- Remove any case and SIM tray if it’s easy to.
Why we still recommend it
Backing up isn’t about us needing access — it’s about you never having to worry. Phones can have hidden faults, especially after a drop or water damage, and a backup means your photos and contacts are safe no matter what. Read more about how we protect your data in our warranty and data promise.
Ready when you are — get a quote or walk in any time we’re open.