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Frequently asked questions
Quick answers on repairs, warranty, turnaround and more. Can't see your question? Message us and we'll help.
- What services do you offer?
- We repair phones (iPhone, Samsung, all brands), laptops (MacBook, Dell, HP, Lenovo), tablets (iPad, Samsung Tab) and gaming consoles (PS5, PS4, Xbox, Nintendo Switch). We also buy used iPhones for cash.
- How long does a repair take?
- Most screen repairs take 30–60 minutes and battery replacements 30–45 minutes. More complex repairs take 2–4 hours. We offer same-day service for most repairs, and walk-ins are welcome.
- Do you offer a warranty on repairs?
- Yes — 3 months warranty on screen repairs and 6 months on battery replacements. All repairs include warranty on parts and labour. Warranty does not cover accidental damage or liquid damage.
- Where are you located?
- 2 Rochester Parade, High Street, Feltham, London TW13 4DX — near KFC. Free parking is available nearby.
- What are your opening hours?
- Monday to Friday 9am–7pm and Saturday 10am–6pm. Closed Sunday. Walk-ins are welcome any time we're open.
- Do I need an appointment?
- No appointment needed — walk-ins are always welcome. Booking ahead guarantees your preferred time slot and lets us have parts ready.
- What brands do you repair?
- All major brands: Apple (iPhone, iPad, MacBook), Samsung, Google Pixel, Huawei, OnePlus, gaming consoles and more.
- Do you use original parts?
- We use high-quality aftermarket parts with warranty included. Original Apple parts are available on request at additional cost.
- Is my data safe during repair?
- Yes. We don't need passwords for a screen replacement, and we never access your personal information — your photos, apps and data stay completely safe. We still recommend backing up your device before any repair, just to be safe.
- How much do repairs cost?
- iPhone screen from £24.99, Samsung screen from £49.99, battery replacement from £24.99, and laptop repairs from £49.99. The final price depends on your device — we always quote before starting any work.
- What payment methods do you accept?
- We accept cash, all major credit and debit cards, bank transfer, Apple Pay and Google Pay.
- Do you buy used phones?
- Yes — we buy iPhones in any condition, whether working, with a broken screen or water damaged. Check our Sell Your iPhone prices, then bring your phone and photo ID for instant payment.
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